Refund policy

At MIDIE LLC, we are committed to ensuring customer satisfaction and product quality. Please read our return policy carefully before making a purchase.

1. Return Eligibility

We offer a 14-day return policy for products that are defective or damaged upon arrival. To be eligible for a return:

The item must be defective, damaged, or faulty upon receipt
The return request must be submitted within 14 days of delivery
Proof of the defect (such as photos or videos) may be required

2. Non-Returnable Items

We do not accept returns for change of mind, including:

Wrong product selection by the customer
Buyer’s remorse or dissatisfaction without defect
Any product that is not defective or damaged

3. Refund Policy

Once the returned item is received and inspected, we will notify you regarding approval of your refund
If approved, a full refund will be issued to your original payment method
Processing time for refunds may vary depending on your payment provider

4. Return Process

To initiate a return, please contact our support team with your order details and evidence of the issue. Our team will guide you through the return process.